Returns and Refunds

 

Returns – Lasco, Inc. will allow only 14 days from time of delivery to return any product purchased on www.lascolaser.com. Inspect the merchandise when it arrives, and if you're not fully satisfied you can return it for a full refund (less a 15% restocking fee and the shipping charge) as long as you haven't used it. You'll need the original manufacturers labled packaging with all materials, manuals and blank warranty cards. After 14 days we reserve the right to deny returns.

Please DO NOT ship any returns before getting approval and instructions from us before attempting any return.  ANY UNAUTHORIZED RETURNS MAY NOT BE ACCEPTED OR REFUNDED.  Please fill out the Return Authorized Materials Form and email to us at sales@lascolaser.com and we will provide instructions and a Return of Material Authorization (RMA) number. 
Please Note:  If a replacement product is requested, we reserve the right to have a technician attempt to trouble-shout via phone and/or email prior to making a return and having a replacement shipped. Some of our products are very technical in nature and many times the issues our customer’s experience can be resolved.

In fairness, we will expect you to pay the shipping and handling charges, and we will pay the replacement-shipping fee.

Merchandise returned without authorization or in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions. All returns will be subject to inspection prior to credits. Returns must be in new condition for credit.

Damaged in Delivery - We package carefully so that your merchandise arrives ready to give you years of enjoyment. For your own protection do not sign for merchandise until you've inspected for damage.

If you've found damage or if merchandise is missing, please keep the original shipping carton and contact your local United Parcel Sevice office for a Damage Inspection Report. UPS will issue a Damage Call TAg. Contact our Sales department with the Damage Call Tag number and we'll arrange for reorder or credit.

Please don't return the merchandise without going through these steps, because it will delay replacement of your order or the issuance of credit.

Defective Merchandise - If you have problems with any item, call or email our Sales Department with your invoice number. We're available by phone from 8:00 am - 5:30 pm Eastern time Monday through Friday, at 866-374-5428. Our email address is sales@lascolaser.com.

Order Cancellations - You may cancel your order before it's shipped for any reason. You'll receive a full refund. Please call our Sales department at 866-374-5428. Sales are available from 8:00 am - 5:30 pm EST Monday - Friday.

If merchandise has already been shipped you will have to pay all of the shipping and handling charges.

If we've specially ordered merchandise for you, it's non-cancelable.